Technical Account Manager

Department: Client Success / Service Delivery  
Location: Multiple - Greater Seattle Area; New England Area

About LexRight, Inc.

LexRight helps law firms and legal departments get more value from their legal technology investments. We specialize in case management system implementation, workflow design, process automation, data migration, training, managed services, custom legal-specific AI solutions, and ongoing system optimization.

Our team understands how legal work actually gets done. Many of our consultants have backgrounds as paralegals, legal assistants, legal operations professionals, or legal technology specialists. We combine that practical legal experience with technical implementation expertise to help firms adopt systems that attorneys, paralegals, and staff can actually use.

Role Overview

The Technical Account Manager (TAM) plays a dual role as both a trusted advisor and growth catalyst for LexRight’s clients. You’ll be responsible for overseeing delivery of implementations, managed services, and technical projects built around Neostella’s product ecosystem, while also identifying and driving opportunities for account expansion. 

This is not a pure sales role; rather, you’ll partner closely with clients to ensure their ongoing success, and that success naturally translates into growth for both the client and LexRight. 

Key Responsibilities

Client Partnership & Growth

  • Serve as the primary technical and strategic point of contact for assigned Neostella-based accounts. 

  • Build trusted relationships with client stakeholders, ensuring satisfaction and retention. 

  • Proactively identify opportunities for expanding managed services, upgrades, and additional project work. 

  • Partner with LexRight leadership to develop and execute account growth strategies. 

  • Support proposal development, scoping, and pricing for follow-on engagements. 

Delivery Oversight

  • Oversee implementation and ongoing delivery of Neostella / Neodeluxe projects, ensuring quality, timeliness, and client satisfaction. 

  • Coordinate across LexRight and Neostella teams (consultants, developers, automation specialists) to ensure smooth execution. 

  • Manage client onboarding and transition from sales to delivery, and from delivery to managed services. 

  • Track project metrics, deliverables, and service-level performance for assigned accounts. 

  • Ensure delivery methods and outcomes reinforce client confidence and future growth potential.

Technical & Product Expertise

  • Develop deep familiarity with Neostella’s Neodeluxe platform, including its case management, workflow automation, and integration capabilities. 

  • Translate client needs into actionable technical and process solutions. 

  • Help clients optimize their use of the Neodeluxe platform and identify efficiency gains. 

  • Maintain awareness of product updates, roadmap, and best practices to guide client strategy. 

Internal Collaboration

  • Work closely with CSMs, and Managed Services teams to align client delivery with growth goals. 

  • Provide input to improve delivery processes, service offerings, and client communication standards. 

  • Act as the “voice of the client” internally, ensuring LexRight’s services continuously evolve to meet real-world needs. 

Qualifications

Required

  • 10+ years of experience in client-facing technical roles such as Technical Account Manager, Program Manager, or Product Manager in software, telecom, or technology consulting environments. 

  • Skilled in relationship management and executive communication, with a history of building trusted partnerships that drive repeat business and revenue growth. 

  • Proven ability to manage large-scale, cross-functional projects from ideation through delivery; coordinating engineering, marketing, and business teams to deliver measurable outcomes. 

  • Strong background in program management, product lifecycle management, and technology solution delivery  

  • Demonstrated success in translating complex technical concepts into business value for clients; balancing delivery excellence with account growth. 

  • Experience managing cloud infrastructure, Agile delivery, and technical integrations involving platforms such as AWS, Atlassian, and enterprise SaaS systems. 

  • Advanced proficiency in business productivity and collaboration tools (Microsoft Suite, Jira, Confluence). 

Preferred

  • Experience working with or supporting Neostella or other legal technology platforms (case management, workflow automation, or process optimization tools). 

  • Strong background in client onboarding, managed services delivery, and continuous improvement programs. 

  • Experience in development and administration of workflow management solutions such as Nintex, Power Automate, or SmartSheet 

  • Additional training or certifications in AI for Business, Negotiation & Influence, or Lean Portfolio Management are a plus. 

Success Measures

Success in this role will be measured by:

  • Account revenue growth and retention. 

  • On-time, on-budget project delivery. 

  • Client satisfaction

  • Adoption and utilization of Neostella technology within client accounts. 

  • Expansion of managed services agreements and renewal rates. 

Why LexRight?

LexRight is building a practical, consulting-first legal technology services company focused on helping law firms get real value from their systems.

This is an opportunity to sell meaningful services into a market that needs better implementation, better adoption, better support, and practical AI solutions designed around real legal workflows. You will work with a team that understands legal operations, cares about client outcomes, and is focused on long-term relationships rather than one-time transactions.

If interested, please introduce yourself and provide a resume to careers@lexright.com.  We look forward to hearing from you.